![]() ![]() These coins can already be found on your account. To make amends for the inconvenience caused, we have sent you some complimentary virtual coins. Our technical team has resolved the system glitch, and we are implementing additional checks and measures to ensure that tickets are correctly assigned and responded to in a timely manner. We want to assure you that we have taken immediate steps to rectify this issue and prevent it from recurring in the future. We understand how frustrating this must have been. This unfortunate error caused your tickets to be closed prematurely, leading to a lack of communication from our customer service team. After a thorough investigation, we discovered that there was a system glitch that resulted in your ticket being routed to the wrong queue. We assure you that we by no means intended to ignore your concerns. We deeply regret any inconvenience caused due to the closure of your tickets without receiving a proper response. Thank you for reaching out to us, and please accept our sincere apologies for the delayed response. We are happy to assist her with resolving this issue as quickly as possible. We understand that ******************** has contacted the BBB in regard to the issue of not getting responses from the ** team. Unfortunately, I do not have any tickets to attach as they apparently have been removed and I can no longer see them. I would appreciate an answer as to why I am being completely ignored and others get an immediate response. ![]() By completely ignoring answering a question I had about the game is very poor business practice. However, what is happening lately is very unprofessional. Their customer service used to be one of the best in business. It doesn't upset me if they don't give me a boost, it's the lack of advising me they can't offer it at that time. I'm providing my Friend Number ******** so they can look me up and see I am a tier 12 VIP. If I request a boost and they decide not to give me the boost, they don't even let me know. While I am being ignored, other players are getting immediate responses. I have always commended their customer service prior to this last month. Also, customer service doesn't respond at all via email, as they advise in their generic email, I would hear within 24 hours from them. I want to know why for the past month customer service is closing out my tickets within a matter of a couple of minutes and I never receive a response. I also receive a generic email stating they will respond in 24 hours. This is a special Collector's Edition release full of exclusive extras you won’t find in the standard version.When I send a request to customer service VIP thru the mobile app it creates a ticket. Only a Guardian of your caliber can find the fabled keepers of the artifact and stop the Nilds from using their power to wreak devastation! Can you traverse new and challenging lands to save them from ruin in time? Find out in this breathtaking Hidden-Object Puzzle adventure! And if they find its parts first, everyone will be at their mercy. That is until the warlike people it wiped out come back with a vengeance! The Nilds have returned for the Spindle they created, capable of shaping the fates of all the realms. Grandma Studios returns with the newest spell-binding adventure in the Reflections of Life series!Ĭountless years have passed since the Spindle of Fate brought chaos and destruction to the worlds, making the artifact little more than a relic…or so you thought. ![]()
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